Frequently Asked Question
Shipping and order handling
Where do you ship to?
- Will the shipping rates vary depending on how many items I order?
- Will I have to pay for taxes and customs duties?
How long will it take for the order to be shipped?
- Items are usually sent within 24/48 hours, that means that it may take up to 3/4 days for the delivery, 2/3 days if you live in a big city. In some instances, it may be that the item is no longer in stock and we have to backorder it with our distributors; this may imply a delay of typically 1 week (if the item is still with our distributors). Occasionally, some of them may call us to inform that the item is definitely out of stock and no backordering is possible. If so, please accept our apologies in advance. As for the sunglasses, it may take 2 up to 5 weeks to have them shipped to you.
- Will I be able to track my shipment?
15 day money back guarantee
Will I be able to send items back to receive a refund?
- If for any reason you are not completely satisfied with your purchase within the first fifteen (15) days, you may return it for a refund. Please note that products must be unworn and in the state you received them. Please also note that shipping costs will only be refunded if the return is a result of our error. A small restocking fee may also apply in certain instances (this is not the case, however, if you decide to exchange the product for another one on our website).
I need to return a product, what should I do?
- If you need to return a product you can use our automated refund procedure by .Please note that a refund may only be asked by clicking on the above link and by following the easy online procedure. You will find all address details here. Merchandise can be returned by regular insured airmail mail.
- How long will it take for my refund to be issued?
- Will I be able to send items back to receive a refund?
Why are Prada sizes different to US sizes?
Men's Prada shoes
- Due to the unique Prada sizing scale, the size on the Prada Box is smaller than the actual US size. Please refer to the US conversion designated in parenthesis in the size options. Example: if the Prada Box says size 9, it's actually US size 10. If you are familiar with Prada shoes please choose the "Prada size" of Prada shoes you have bought in the past. If you are not familiar with Prada shoes, please refer to the US conversion designated in parenthesis.
- Women's Prada shoes
- Men's Prada shoes
What about other designers?
- Sizing varies depending on the manufacturer. For each brand we have converted sizes into real US sizes. You will find the real US size, close to the manufacturer's size in all sizing options. It's simple: if you already purchased shoes by that particular manufacturer, please select the manufacturer's size of items you bought in the past. If you never purchased from the manufacturer, please rely on the real US size designated in parenthesis, next to the manufacturer's size.
- Can I rely on European to US conversions on your site?
- Why are Prada sizes different to US sizes?
- How long are your ties?
- What about width?
- Do you sell extra long ties?
- Dress Shirts
- I want to buy some gifts for my customers or for my company, can you help?
- If I see a pair of shoes on the site that I want to order, but my size is not shown, will it still be available?
- I saw a product which is no longer online. Will you be getting it in again?
- Where do you ship to?